XOJET announced today that the implementation of a Telax Hosted Call Center solution resulted in a 30% reduction in customer service technology costs in Q4 of 2009. The private aviation companys CIO Jim Prebil confirmed that the cloud-based solution provided by Telax Hosted Call Center also enabled the company to improve service levels with remote agents, an important factor particularly during the recent holiday season.
In our business, customer service is everything. We simply cannot sacrifice customer experience in favor of cost savings. With Telax, our service levels actually improved and we achieved a 30% reduction in customer service technology costs, explained Prebil. XOJET relies on a Telax Hosted Call Center solution to route calls to its numerous agents, who enjoyed the opportunity to work from home this holiday season. Having remote workers allows us to maintain our commitment to our customers while providing our employees with a better work-life balance.
Telax President Mario Perez commented, XOJET has a brilliant business model, but their execution is even more impressive. We love having them as a customer. XOJET aims for the same thing we do: perfection.
About XOJET:
Founded in 2006, XOJET has quickly become one of the worlds fastest growing private aviation companies, built on a unique business model that combines private jet ownership, membership and charter travel and a singular focus on providing the highest level of customer service at every point of the clients experience. XOJET is backed by TPG, a leading global private investment firm with over $ 45 billion of capital under management.
XOJETs award-winning, in-house safety and maintenance program rivals the worlds best commercial airlines, and has earned the highest ranking in four key categories - more than any other operator - from Aviation Research Group. XOJET has also been named a Robb Report Best of Private Aviation winner and one of Inc. Magazines fastest growing companies. For more information, visit http://www.xojet.com or call 888-759-6538.
About Telax Hosted Call Center:
Telax Hosted Call Center is North Americas leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Burberry, CI Investments, Globalive Communications, Health Canada and the U.S. General Services Administration, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.
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